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​Contact FirstOntario

Have a comment or question? We'd love to hear from you!

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Our teams are available to get you the help you need

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Give us a call

1-800-616-8878

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I need help with day-to-day banking needs

Our Member Service Centre can take care of your day-to-day banking needs. Chat by phone or book an appointment in a branch.

Monday to Friday, 7 a.m. to 8 p.m.
Saturdays, 8 a.m. to 5 p.m.

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I need help with mortgages, loans and lines of credit

Our remote Member Solutions Team can help with loans, mortgages and lines of credit and offer these full-service options over the phone.

Monday to Friday, 8 a.m. to 8 p.m.
Saturdays, 8 a.m. to 5 p.m.

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I need help with wealth services

Wealth Connect offers easy access to a dedicated team of advisors who offer a full suite of wealth services by phone or through online video consultations.

Monday to Friday, 9 a.m. to 5 p.m.

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Forgot your Personal Access Code (PAC)?

Reset your password anytime on the online banking log in page. Online users must be enrolled in 2-Step Verification (2SV) to enable this feature. Business members need to call our Member Service Centre to reset their password.

Once you are on the log in page:

  1. Select Forgot Password?
  2. Enter your debit card and the last three numbers of your SIN
  3. Hit Continue
  4. You'll receive a one-time passcode as part of 2SV which you will then need to enter
  5. Enter and confirm new PAC
  6. Hit Continue
Personal Assisted Teller Machine

You have more options!

Visit one of our branches anytime or take advantage of our Personal Assisted Teller machines! Remote tellers are available through live video technology – they’re located in our branch vestibules (with ATM services) and are available through extended hours.

Find a Branch or ATM

If your debit card or Debit Mastercard has been lost or stolen

During business hours, call our Member Service Centre 1‑800‑616‑8878
During business hours, visit your nearest branch Find a branch
After hours, call Everlink 7 days a week 1‑888‑277‑1043

If your Collabria Visa credit card is lost or stolen

24/7 in Canada/USA, call Cardholder Service 1‑855‑341‑4643
24/7 International collect, call Cardholder Service 1‑647‑252‑9564
Email info@collabriacreditcards.ca
Available Monday to Friday from 8 a.m. to 8 p.m. excluding statutory holidays 1-888-873-1004
24-hour claim service 1‑866‑217‑5993
General questions helpme@encompasshomeservice.com

Reporting fraud

If you suspect any loss, theft or unauthorized use of your account, contact us immediately to report the fraud.

Privacy

If you have any questions about our privacy policies, contact the FirstOntario Privacy Officer.

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