Online Enhancements

2-Step Verification (2SV) updates

Online users are required to enter a one-time passcode during log in and for specific transactions.

These transactions include:

• Adding a new bill payee or Interac e-Transfer recipient
• Adding or changing 2SV verification settings
• Changes to personal access code (PAC) or personal information (address, email, etc.)
• Adding or changing small business delegate profiles

These changes apply to all channels of 2SV including text, email and voice call. Those who use biometrics to log in are also required to enter a one-time passcode for these transactions.

Forgot your password? Now you can reset it anywhere, anytime.

Members who need to reset their personal access code (PAC) can do so anytime online in minutes by simply clicking the Forgot Password? option on the log in page. This feature is available 24/7 with no need to call in for support.

Online users must be enrolled in 2-Step Verification (2SV) to enable this feature. Business members need to call our Member Service Centre to reset their password.

Once you are on the log in page:

1. Select Forgot Password?
2. Enter your debit card and the last three numbers of your SIN
3. Hit Continue
4. You’ll receive a one-time passcode as part of 2SV which you will then need to enter
5. Enter and confirm new PAC
6. Hit Continue

We introduced changes to the online banking log in screen

The first time you attempt to log in that day or any day after, you must re-enter any saved login information, such as your card number and PAC (personal access code). After entering the information, select Remember Me, enter a nickname, and your information will be saved again, and you won’t need to re-enter again.